At Daldawala, we handle dal, rice, atta, oil, spices and other grocery essentials, so freshness and correctness of your order matter to us as much as they do to you. This policy explains when a replacement or refund applies.
1. When You're Covered
We will replace the item or refund you in full if, on delivery:
- The item is damaged, spoiled, or past its expiry date
- You received the wrong product or the wrong quantity/weight
- An item from your order is missing
Please point this out to our delivery person at the time of delivery where possible, or contact us within 24 hours of delivery with your order number and a photo of the item.
2. When It's Not Covered
Because these are food and grocery items, we're unable to accept returns for:
- Items that have been opened, used, or partially consumed (unless the issue is one listed above)
- A simple change of mind after delivery
- Issues reported after 24 hours of delivery
3. How Refunds Work
- Cash on Delivery orders - we'll arrange a free replacement, or adjust/refund the amount on your next order.
- Online payments - refunds are credited back to your original payment method, typically within 5-7 business days.
4. Delivery Details
- Free home delivery within Salumbar on orders above ₹200.
- Place your order before 5 PM for same-day delivery.
- We do not deliver on Mondays - orders placed that day are delivered the next available day.
5. Contact Us
For any replacement or refund request, reach out with your order number:
- Email: contact@daldawala.com
- Phone: +91 86966 30712